Monique Richardson is a Global Expert in Service Leadership, whose work is dedicated to transforming customer service cultures from the top down. Her core philosophy, captured in her signature book "They Serve Like We Lead," provides a powerful framework for leaders to put their people first, creating a highly engaged and empowered workforce that delivers world-class customer experiences.

For leaders in high-pressure environments like major venues, government agencies, and large-scale real estate portfolios, the battle against sky-high staff turnover, inconsistent service, and escalating customer conflict is relentless. Monique tackles these challenges head-on, moving beyond temporary frontline fixes to instill a sustainable, leadership-driven service culture. With almost 25 years of experience working with iconic, high-stakes brands like the Melbourne Cricket Club (MCG), she provides practical, powerful, and personalized keynotes that deliver a clear return on investment.

Monique’s sessions equip your leadership team with the tools to dramatically reduce turnover, increase customer loyalty, and build a resilient service culture that becomes your single biggest competitive advantage in the US market. Your audience will leave energized, inspired, and committed to elevating their entire customer experience.