Lucy | Head of Customer Experience | Knox City Council
"Monique ran an organisation-wide ‘customer first' training program here at Knox City Council, with almost 1000 attending the in-person training over a 6 week period. We have felt a real shift to our internal culture, discussions and projects as a result of this training piece, to really put the customer at the centre of what we do."
"Monique ran an organisation-wide ‘customer first' training program here at Knox City Council, with almost 1000 attending the in-person training over a 6 week period. We have felt a real shift to our internal culture, discussions and projects as a result of this training piece, to really put the customer at the centre of what we do."
"Through Monique's skills and experience, we have been able develop a culture that places an emphasis on people - both customers and visitors. This gives us the best opportunity to provide exceptional service in every interaction with every customer at every event."
"Monique ran an organisation-wide ‘customer first' training program here at Knox City Council, with almost 1000 attending the in-person training over a 6 week period. We have felt a real shift to our internal culture, discussions and projects as a result of this training piece, to really put the customer at the centre of what we do."
Lucy | Head of Customer Experience | Knox City Council
"Monique ran an organisation-wide ‘customer first' training program here at Knox City Council, with almost 1000 attending the in-person training over a 6 week period. We have felt a real shift to our internal culture, discussions and projects as a result of this training piece, to really put the customer at the centre of what we do."
Managing Difficult Customer Behaviour
How to deal with them and should we put up with them
World Class Service
Excellence sets you apart. What is it and how to deliver it?
Service Leadership
How your leadership has the biggest impact on customer experience
All In
Building a company-wide customer focused culture
